Find answers to common questions about our services, pricing, process, and more.
Getting Started
Simply use our interactive pricing builder on the homepage to select your desired features, then submit your project request. We'll contact you within 24 hours to discuss your requirements and timeline.
We'll need basic contact information, your project goals, any existing brand assets (logo, colors), and details about the features you need. Don't worry - we'll guide you through everything during our initial consultation.
Most projects are completed within 2-4 weeks, depending on complexity. Simple landing pages can be done in 1-2 weeks, while complex custom software may take 4-8 weeks. We provide a detailed timeline after our initial consultation.
Pricing & Payments
The $250 deposit reserves your project slot in our development schedule. It's 100% refundable if you cancel before development begins, and it's applied toward your final project balance.
We require 50% of the total project cost to start development (after scope approval), and the remaining 50% is due upon project completion and approval for launch.
We accept all major credit cards, debit cards, and bank transfers. All payments are processed securely through our encrypted payment system.
No hidden fees! The price you see in our builder is exactly what you pay. The only additional costs would be third-party services you choose (like domain registration or premium plugins), which we'll discuss upfront.
Development Process
Absolutely! We provide regular updates and share a staging environment where you can see your project as it develops. You'll have opportunities to provide feedback at key milestones.
Yes, we include reasonable revisions at each milestone. Major scope changes may affect timeline and pricing, which we'll discuss before implementing.
We work closely with you throughout the process to ensure satisfaction. We include revisions at each stage and won't move forward until you approve. Our goal is your complete satisfaction.
Technical Questions
Yes! All our websites are fully responsive and optimized for mobile devices, tablets, and desktops. Mobile optimization is included in every package.
Yes, we offer reliable hosting as an add-on service starting at $49/month. This includes SSL certificate, regular backups, security monitoring, and technical support.
Yes! We build user-friendly content management systems that allow you to make updates easily. We also provide training and documentation to help you manage your site.
Basic SEO setup is included in all packages (meta tags, sitemap, fast loading). Advanced SEO services are available as add-ons for more comprehensive optimization.
Support & Maintenance
Yes! We include 30 days of free bug fixes after launch. Ongoing support and maintenance packages are available starting at $49/month for continued assistance.
Maintenance packages include regular updates, security patches, backups, performance monitoring, technical support, and minor content updates. Different tiers offer varying levels of support.
We guarantee a 24-hour response time for all support requests. Urgent issues are prioritized and typically addressed within a few hours.
Refunds & Cancellations
The $250 deposit is 100% refundable if you cancel before development begins. Once development starts, refunds are prorated based on work completed. See our Refund Policy page for full details.
Yes, you can cancel at any time. You'll be charged only for the work completed up to that point. We'll provide all completed work and files.
Monthly services can be canceled anytime with 30 days notice. No long-term contracts or cancellation fees.
Still Have Questions?
Can't find what you're looking for? Our team is here to help. Get in touch and we'll answer any questions you have.